SizeFixer Questions Answered

With any new product as innovative and potentially revolutionary as SizeFixer, you are certain to have many questions. We have noted below many of the common questions we have been asked, together with our replies. If there is an issue or query which is not covered here, please contact Technical Support and let us know the details or use the form provided on the Contact page.

1. What does SizeFixer do?
2. I've opened an image and the Super Resolution option is unavailable. Why?
3. I know my images have EXIF data but the Super Resolution will still not activate. Why?
4. I can't access the Preferences options. Why not?
5. SizeFixer crashes when I try to process an image. Why?

What does SizeFixer do?

SizeFixer SLR enlarges images up to about A1 size (23"x33"). The actual limit is a function of the no of Pixels in the image and it has an absolute limit of 68 MPixels. SizeFixer XL has no upper limit and can in theory create an image as large as your computer will allow. But remember this is a very computationally intensive process and you may have to wait a while to create very large images.

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I've opened an image and the Super Resolution option is unavailable. Why?

SizeFixer can upsize an image in two ways depending on the type of input image. The standard method uses an enhanced form of the processing used by many leading solutions and will work on any image whether from a digital camera, DVD frame, Mobile phone or scanned image so long as the file is in a recognised format. For Super Resolution to operate additional information is required to build the model of the Lens and Optics of the source camera. This information is usually found in the EXIF file created by the camera at the time the image was captured. If this data is available and valid then the Super Resolution feature will be activated and available for you to use. If you use a Digital Back it is possible to use an external EXIF editor to add back the details we need. Contact Technical Support for further information.

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I know my images have EXIF data but the Super Resolution will still not activate. Why?

This is probably one of two reasons.

a) The source camera has incorrectly saved the parameters and SizeFixer can not validate the information provided. We know of a couple of leading cameras where the F Number details are completely incorrect and this fails the SizeFixer internal validation. The only work around we have at this time is to use an external EXIF editor to correct the information. A future upgrade will include an EXIF editor within the SizeFixer control panel.

b) The source image has been preprocessed or perhaps converted from RAW and this external programme has removed the EXIF information. Our only recommendation in this case is to avoid all image processing before using SizeFixer and in our experience Adobe Photoshop retains the EXIF data when converting from RAW.

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I can't access the Preferences options. Why not?

The current version of SizeFixer does not have any user options that can be changed. However, the rules for the Mac User Interface require the Preferences menu option to be present but 'greyed out'.

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SizeFixer crashes when I try to process an image. Why?

This problem can sometimes arise when the system files that are used by SizeFixer become corrupted. To resolve the problem they must be deleted and then the system will recreate a new set of files the next time it is run. There are three files that you will need to locate (there is no way to tell which is faulty)

• outputsize_presets.xml
• preferences.xml
• parameter_presets.xml

For Windows users:

You can locate the files in the Directory:

C:\Documents and Settings\<your username>\Application Data\FixerLabs\SizeFixer XX\

You can navigate to this directory through the "Start" menu and then "My Computer" and then select drive C: (usually).

If you do not see an \Applicaiton Data\ folder in C:\Documents and Settings\<your username>

this is most probably becasue this is a system folder and may be hidden. To view all hidden files and folder you should go to the "Tools" menu, then "Folder Options..", then "View", and in "Advanced settings" select "Files and Folders" then "Hidden files and folders" and finally select "Show hidden files and folders".

The next note of caution is that if you chose to do a global search for the missing files (not recommended) you should find more than one copy. The 'Master' copy will be in the Programs Files folder and under no circumstances should these files be deleted. The damaged files will always be in the Applicaiton Data folder for each user. You may find that not all three of the files are present which is another sign of a corruption problem with the user data. Delete whichever files you find (but not the Master files). You will unfortunately lose any output size and parameter settings that you have previously created. Now restart SizerFixer and the problem should be resolved.

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